Question 1

How do I place an order on GrabGo?

Accepted Answer

Download the GrabGo mobile app or visit grabgogh.com. Set your location, select a restaurant or eatery, choose your dishes, add any custom cooking instructions, and checkout using Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo), Card, or Cash on Delivery.

Question 2

How fast is delivery on GrabGo?

Accepted Answer

Most deliveries across Accra, Cape Coast, and the UCC campus are completed within 20 to 35 minutes. Real-time GPS routing and smart local courier dispatch minimize transit times. We also offer an Express Delivery Guarantee with automated fee refunds if delivery promise times are exceeded.

Question 3

Can I track my delivery rider in real-time?

Accepted Answer

Yes! Once a rider accepts your order and picks it up from the store, you can track their exact location, heading, and live calculated arrival time on the interactive map. You can also call or chat with your courier in-app with phone number privacy protection.

Question 4

How do campus errands (e.g. at UCC) work?

Accepted Answer

Select "Campus Errands" in the app. You can request runners for document printing, laundry dropoff/pickup, shop pickups, repair runs, or gas cylinder refills. Pricing is transparently structured per errand with 3-point service stop tracking.

Question 5

What if an item is missing or incorrect in my order?

Accepted Answer

Open your Order History in the app, select the order, and tap "Report an Issue" > "Missing Items". Our support team will instantly process a refund to your GrabGo Wallet Credits or original Mobile Money wallet.

Question 6

How does a restaurant or food vendor sign up for GrabGo?

Accepted Answer

Visit the Vendor Partner section on our website or app, fill in your establishment details, and upload your Ghana Card and food handling certification. Our team reviews and approves vendors within 24 to 48 business hours.

Question 7

What equipment do I need to receive orders?

Accepted Answer

All you need is a smartphone or tablet with the GrabGo Vendor app installed. You will receive audible chimes, complete customization notes, out-of-stock management tools, and live dispatch updates for every ticket.

Question 8

How and when do vendors receive payouts?

Accepted Answer

GrabGo processes automated settlements directly to your registered Ghanaian bank account or Mobile Money merchant wallet every Tuesday with detailed downloadable reconciliation statements.

Question 9

Can I temporarily pause incoming orders during peak kitchen rush?

Accepted Answer

Yes. In the GrabGo Vendor app, you can toggle your kitchen status to "Busy" (adds prep buffer) or "Pause New Orders" for 15–30 minutes at any time, as well as propose in-flight item replacements for out-of-stock dishes.

Question 10

What are the requirements to become a GrabGo rider?

Accepted Answer

You must be at least 18 years old, possess a valid Ghana Card, valid DVLA Rider/Driver’s license (Class A for motorbikes), roadworthy certificate, insurance, and an Android or iOS smartphone. Bicycles and e-bikes are accepted for campus zones.

Question 11

How do rider earnings and withdrawals work?

Accepted Answer

You earn per-trip pickup and distance fares, rain/peak surge bonuses, L1–L5 Partner Level incentives, and 100% of customer tips. You can withdraw your earnings instantly to your MTN MoMo, Telecel Cash, or AirtelTigo wallet anytime.

Question 12

Can I deliver using a bicycle or e-bike on university campuses?

Accepted Answer

Yes! We actively onboard bicycle and e-bike couriers for campus zones like UCC (Old Site/New Site) and dense urban delivery radiuses.

Question 13

Which Mobile Money networks are supported in Ghana?

Accepted Answer

We support all major Ghanaian networks: MTN Mobile Money, Telecel Cash (formerly Vodafone Cash), and AirtelTigo Money, alongside Visa and Mastercard via Paystack, Cash on Delivery, and GrabGo Wallet Credits.

Question 14

What should I do if my Mobile Money prompt does not appear?

Accepted Answer

If the USSD push prompt is delayed, MTN users can dial *170# > Option 6 (My Wallet) > Option 3 (My Approvals) to approve the pending GrabGo payment directly. Telecel users can dial *110# to generate a voucher.

Question 15

How does GrabGo ensure food safety and tamper prevention?

Accepted Answer

All partner restaurants are required to seal bags with tamper-evident stickers before handing them to riders. Riders transport food in sanitized, insulated thermal delivery backpacks, and select deliveries require a 4-digit verification PIN.

Question 16

What is the GrabGo emergency hotline?

Accepted Answer

For critical safety or operational emergencies, you can reach our 24/7 operations line at (+233) 536 997 662 or email safety@grabgogh.com / hello@grabgogh.com.

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