Troubleshooting Login & SMS OTP Verification Delays
What to do if you are not receiving the 6-digit verification code or having trouble logging into your GrabGo account.
Step-by-Step Instructions
Check Number Format
Ensure your phone number is entered in the standard 10-digit Ghanaian format (e.g., 024XXXXXXX, 050XXXXXXX, 027XXXXXXX) or international format (+23324XXXXXXX).
Wait 60 Seconds & Request Resend
Avoid rapid multiple taps. Wait for the 60-second countdown timer to expire, then tap "Resend Code via SMS".
Check Do-Not-Disturb (DND) & SMS Spam Filter
Verify that your SIM profile is not blocking transactional SMS shortcodes. On MTN, check *175# to ensure your SIM allows service notifications.
Toggle Airplane Mode or Restart Phone
Toggling Airplane Mode for 10 seconds forces your device to reconnect to the nearest mobile cell tower and clears queued SMS messages.
Still Not Receiving Codes?
If your cellular carrier is experiencing extended SMS queue outages, contact GrabGo Support at hello@grabgogh.com or call (+233) 536 997 662 with your registered phone number for direct manual verification.
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