Live Tracking Your Rider & Delivery Verification
How to track your rider in real time on the interactive GPS map, communicate with your rider, and complete delivery verification.
Step-by-Step Instructions
Open Live Order Screen
Tap the active order banner at the top of the app to open the interactive map view.
View Rider Details & ETA
See your assigned rider’s name, vehicle plate number, rating, heading, and live calculated estimated arrival time.
In-App Voice Call or Chat
Need to guide the rider to your hostel gate or room? Tap the in-app call button or send a masked message directly through the app.
Verify Delivery & Handover
Inspect the vendor’s tamper-evident security seal and share your 4-digit Delivery Verification Code (PIN) if requested for high-value orders.
Privacy-First In-App Communication
Your privacy is protected throughout every delivery. Phone numbers are never exposed. GrabGo provides built-in WebRTC voice calling and real-time chat within the app, allowing instant coordination with zero phone number disclosure.
Frequently Asked Questions on This Topic
Why is my rider taking a different road?
Our rider navigation dynamically routes couriers around sudden road blockages, campus pedestrian zones, or high-traffic intersections to ensure the fastest possible arrival time.
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