Safety & Trust Center
How we protect every customer, restaurant partner, and rider across Ghana.
100% Vetted Couriers & Partners
All riders and restaurant partners undergo national biometric Ghana Card verification, DVLA license checks, and hygiene orientations.
Tamper-Evident Security Seals
Partner kitchens seal every order before handover. If the security sticker is compromised upon arrival, replacement is guaranteed.
Real-Time GPS Tracking & Share
Share live delivery tracking links with friends or hostel mates to follow the courier’s progress until dropoff.
24/7 Incident Dispatch Response
Our local operations dispatch center in Accra & Cape Coast monitors dispatches continuously with instant telephone escalation.
Safety Articles & Protocols
GrabGo Safety Standards & Platform Principles
Our core safety commitments for customers, restaurant partners, and delivery riders across Ghana.
Rider & Vendor Screening and KYC Standards
How GrabGo screens, trains, and verifies every courier and establishment in our network before activation.
Food Hygiene, Thermal Storage & Contactless Dropoff
Protocols for preserving food temperature, preventing contamination, and requesting contactless delivery.
Emergency Response & Reporting Safety Incidents
How to report accidents, harassment, damaged parcels, or urgent safety concerns to GrabGo’s 24/7 security team.
Have a safety concern or report?
Our trust and incident response team is ready to assist you immediately.
Contact Safety Team