Emergency Response & Reporting Safety Incidents
How to report accidents, harassment, damaged parcels, or urgent safety concerns to GrabGo’s 24/7 security team.
Step-by-Step Instructions
Ensure Immediate Personal Safety
If you or someone else is in immediate physical danger or medical emergency, contact national emergency services (Ghana Police: 191 / 112, Ambulance: 193).
Trigger In-App Emergency Alert
On any active trip screen, tap the "Safety & Help" shield button to connect directly with the live GrabGo Operations Dispatch Center.
Call GrabGo Emergency Desk
Call our emergency hotline directly at (+233) 536 997 662. Our team will coordinate field support and follow-up.
Zero-Tolerance Policy for Harassment & Misconduct
GrabGo enforces a strict zero-tolerance policy against physical, verbal, or sexual harassment, discrimination, or fraud. Any user, rider, or vendor found violating these standards will face immediate permanent account termination and referral to Ghana Police Service.
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