GrabGo Safety Standards & Platform Principles
Our core safety commitments for customers, restaurant partners, and delivery riders across Ghana.
Our Four Pillars of Safety
GrabGo adheres to strict operational safety guidelines across all service regions in Ghana:
1. 100% Verified Couriers & Merchant Partners
Every rider and merchant undergoes national identity verification (Ghana Card), driving record verification (DVLA Class A), and safety screening prior to account approval.
2. Live Real-Time GPS Tracking & Share Link
Active delivery dispatches are tracked continuously by our automated systems. You can share your live tracking URL with family or friends to monitor the delivery.
3. Tamper-Evident Packaging & Hygiene
Restaurants must seal every meal with tamper-proof security labels before handover. If the seal is compromised upon arrival, customers receive an instant replacement or refund.
4. Dedicated 24/7 Incident Escalation Desk
A dedicated operations response team monitors active dispatches and provides immediate telephone and in-app assistance during emergencies.
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